I bought our 2014 Timber Ridge in B.C. last fall and drove out from Ontario to get it. It's now in Florida.
The trailer was fine, but the dealer didn't have the hitch I ordered and substituted a much cheaper model. As I wasn't prepared to wait around, I took it but am not happy with it and am not impressed with the dealer.
So bring your own hitch if you're driving out and don't get anything from the dealer except the trailer. It's really too bad we can't buy directly from the manufacturer when there's no local dealers.
Also, when buying sight unseen, especially in Canada, be sure the trailer has not been transported in the Winter on salted roads. We saw one new model that was heavily surface rusted underneath, as well as the propane plumbing and stairs. The dealer hadn't washed anything off after delivery; there was still layers of salt/sand on the frame.
As for warranty coverage, we've been happy so far. There have been a couple of issues with appliances that Outdoors RV have had me document. When we return to Ontario, they want me to take the trailer in to a local dealer to get them fixed (don't want to do it in Florida as we're living in the trailer).
