Just the opposite experience with Broadmoor RV and here's why.
I will grant you, the sales department is top notch. They are friendly, knowledgeable, professional. They will cut you a good deal.
BUT - here's where they fail - miserably
We bought our new Excursion 33D from them on July 7th and took delivery on the 19th. That's two weeks of prep time to check, clean, and tweak the rig. During our PDI they "happened" to find the front windshield cracked. We pointed out some paint defects. They ordered a new windshield and certified we would be safe on the road if we wanted to go camping, which we definitely did! They agreed to call us when the windshield was in.
2 weeks later the windshield arrived in and we were going to be concluding our trip in about a week. We made the appointment and one week later dropped our rig off at the service department with a punch list consisting of about 16 items, most of which were quite piddly. Keep in mind we had made an appointment, it took Broadmoor RV 7 WEEKS to complete what was at most a 2 work week job. All the time telling us it would be "soon" or "just a few more days".
It wasn't until we got Fleetwood Customer Care involved that things really started moving. To give you an idea, Broadmoor knew there was a problem with one slide seal at the outset, it wasn't until 6 1/2 weeks later they actually ordered the one part. Fleetwood RV found out and expedited the shipment. 2 days for the weekend and 2 hours of work and our rig was finally finished, as I mentioned, a full 7 1/2 weeks from the day we brought it in.
So while I might, when my dementia kicks in, consider Broadmoor for another purchase it would only be on the condition of a 3rd party (even Joe down street) for any type of service on the rig and they pick up the costs.
Guess I didn't mention that the work Broadmoor actually did had to be corrected and we had to eradicate a mice infestation along with it.
Compensation? Nope, nada, zip. The summer camping season ruined and what did we get? I think I have the one lime apology email from them somewhere. I guess compensation is my freedom to post a true and accurate review of their service.
AVOID if at all possible.
