We have a 2012 Fun Finder purchased June 2011 so four seasons of use. We are very happy with it. My only contact with the manufacturer was to request an owners manual because one didn't come with our camper. Cruiser mailed one to me no problem. I have to say though that the manual is useless. Cruiser uses the Schwintek slide mechanism. The slide seems deeper than many I observe on campgrounds and ours has worked without any problem except for one issue. Three nylon rollers are mounted on the camper frame to support the bottom of the slide as it moves in and out. One of the rollers was impacted with caulking so that it would not roll. Over a number of cycles it began to damage the floor of the slide. I managed to dig out the caulking and free the roller. Anyone with this type of slide should check those rollers to make sure they are working properly. I would have to say that our degree of satisfaction is related in part to our completely satisfactory experience with the dealer. It's important to work with a dealer that you trust and have confidence in.