Dave Pete - what Dutchman is saying is to use another browser as a TEST (or as a baseline as the other poster described) not as a solution necessarily. If that test works it helps a troubleshooter like your son to determine what the best next step is. At my former company if a user could not get to our web page for some reason the first test I would do is to TEST another browser or to test on another computer to see if it seemed to be a problem on our end or their end and basically where the problem resided. Only after that can you determine where to focus your problem solving time and solution. If Chrome or Firefox works great, then it might be worth the time to uninstall IE and reinstall it, but if it behaves the same, not worth the uninstall/reinstall time and if them compare against another PC on the same browser.