Poor quality/returning trailers

Bump2012 wrote:
I had been in communication with the manufacturer and they were trying to find a place to get the fiberglass fixed prior to all the other issues popping up. Once COVID hit they were forced to shut down and have not reopened. The dealers around me I've talked to are not very willing to perform warranty work and it seem no matter where I take it there won't be any way to use it this summer. I did talk to the manufacturer about just bringing it back to them but they said they don't have a service shop and can't do the work there (they are in PA and I'm in NY so I had really hoped that was an option), have to go through a dealer. So at this point it is what it is, I bought something that was not as it seemed and that's on me, I'll just have to try to work with a dealer to do the warranty work.

I had no idea buying a brand new trailer there could be this many issues. Also, I had no idea RV dealers operated so much differently than car dealerships. Live and learn I suppose.

Most of us here have learned the same way you are; by having to deal with poor quality RV and dealers. Wish you would've asked us before you bought; but that's water under the bridge.

Here is what you can expect:
1. You will probably get a dealer to agree to do the warranty work. They will make an appointment about two weeks away. You will bring in the trailer and they will have it about two weeks.
2. The service guy will call you so you can come pick up your trailer. You will get there and they will tell you when you can bring it back for the work. You will be upset that nothing got done and they will tell you that it was in only to see what needed to be done and what parts would be needed.
3. You will call about 3 weeks later and find that they are waiting for the warranty work to be approved by the manufacturer.
4. You will call 2 weeks later and find that the work was OK'd but now they are waiting for the parts.
5. You will call again and find that everything was OK'd back about a month ago but no one knows anything. So you will schedule the bring in the trailer in 3 weeks.
6. You bring in the trailer and told it is "in line to be worked on" which means another 2 weeks.
7. 3 weeks later you call and find that it hasn't been touched. So you talk to the service manager who assures you it will be soon.
8. 1 week later you call again and told that some work was done but the fiberglass guy is sick and will be scheduled later. You decide to pick up the camper because you want to use it before your warranty is expired.
9. You pick up the camper and find that the work that was done is still not done right.
10. You also find additional items that either the service tech broke or new items that need repair. And you find that the tech used your toilet.
11. The service manager also tells you that the roof needs maintenance and re-caulking. It's only $200 and really needs it bad so you agree. You later find that you could have done it yourself for $12!
12. You finally bring it back for the fiberglass guy and new repairs needed and the whole process of waiting and waiting continues.

So, my suggestion is ask the manufacturer if you can find a reputable mobil RV tech to do all the repairs and they can pay him direct or reimburse you.

The above scenario is from many RV'rs experience, including mine. That's why I learned to do the majority of the work myself.