Forum Discussion
mike_kellie
Aug 23, 2017Explorer II
I had to replace 1 jack (head unit) and while nice on the phone, they take some time to evaluate the jack once it's in their possession. I think mine was on the bench for 10 days?
You can certainly take it apart and a quick visual should tell you why or what is going on. I had a stripped gear and they said no parts were available to replace it with. I questioned the parts issue and they compensated me more for NOT taking a look at the head unit. I received a new head unit discounted and overnighted.
You can certainly take it apart and a quick visual should tell you why or what is going on. I had a stripped gear and they said no parts were available to replace it with. I questioned the parts issue and they compensated me more for NOT taking a look at the head unit. I received a new head unit discounted and overnighted.
About Travel Trailer Group
44,029 PostsLatest Activity: Jan 28, 2025