Forum Discussion

covetsthesun's avatar
covetsthesun
Explorer
Oct 02, 2013

Rack Leaks??

I'm pretty frustrated right now. I have a 2004 Silverado 5.3L 1500 LT3 with 204K miles. Got a new engine a few years ago.

Just left the dealership after getting routine oil change and tranny service.

My "advisor" tells me everything is fine and sends me on my way. I've learned before leaving to always read the inspection report they attach to see if there's anything I need to know about. So...under condition of power steering etc the green OK box is checked, but the tech wrote in "rack leaks".

The "advisor" didn't say anything about this and I went back and asked. He "didn't see it" and went to ask the tech. Apparently the rack and pinion boots feel "squishy" like there's PS fluid in them. This means that I "need a new rack and pinion assembly, PS system flush and front end alignment" costing about $1,000. :M

If this is all true.. I ask... then why is the green OK box checked and everyone fails to tell me about the need for all this? :h

Well.. it doesn't need it right away. So... I ask.. if I don't do this right away.. what happens if this fails? Do I lose my power steering? Well...it gets a little tight. :E A little tight???

Ok... I'm thinking it's time for a new dealership since this is not the first time they've neglected to tell me about something the tech noted... and one tech never seems to agree with another one from one time to the next. And this is a large Chevy dealership in this county.

Can someone explain to me about "rack leaks" and what the real story might be? And what real costs can I expect?

I maintain this truck very well and it is paid for!!!

cts
  • BurbMan wrote:
    Even "leaks" is not the real story...how much it leaks will determine how soon it needs to replaced. A better tech would have written "slight leak", "leaking badly", "leak forming", etc. Again, I think it's a bit of a reach to assume that you are not safe just because the tech noted a leak. But, if you're not happy with how the advisers treat you then take your business elsewhere, not sure what you;re looking for here.


    x2
  • Even "leaks" is not the real story...how much it leaks will determine how soon it needs to replaced. A better tech would have written "slight leak", "leaking badly", "leak forming", etc. Again, I think it's a bit of a reach to assume that you are not safe just because the tech noted a leak. But, if you're not happy with how the advisers treat you then take your business elsewhere, not sure what you;re looking for here.
  • I'm not mad at the tech for making the note! I'm upset that my advisor didn't tell me about it! I asked if everything was ok and was told "just fine" and "no problems".

    It was only when I specifically asked about the techs rack leak note that the advisor went to find out.

    I'm on the road a lot and really want these guys to tell me about everything!!! Really!

    This isn't the first time I've had to ask about what the notes meant or gotten conflicting information. That's why I came here to "get the real story".

    I'm not in any hurry to spend the money... but I do want to be safe. That's my biggest reason for asking.

    cts
  • Steering racks can leak for a while before needing to be replaced. Your rack may leak past 300K miles and still be in service albeit leaving a few drops on your garage floor and needing to be topped off with PS fluid from time to time.

    If you are in a hurry to lighten your wallet by $1000 then by all means be mad and find another dealer to install a new rack ASAP.

    However I wouldn't be too hard on the current dealership...the tech was just doing his job by noting what he is supposed to note. The adviser is doing his job by keeping your truck safe and helping you prioritize your repair dollars.

    There are also degrees of leaking, everything in between "the seal was wet" to "there was a puddle on the floor". Just because a leak is starting doesn't mean you need to drop everything and replace the part. The leak will get worse and at some point the rack will need to be replaced. When? depends on how fast the leak progresses.

    You aren't be in danger of losing your steering per se; if the system leaked dry you would lose the power assist feature, making it very hard to steer but still doable. If you have strong arms you could guide the truck off of the road but you would not be able to drive it far without power steering (unless it was a straight road with no turns LOL).

    Likely you will notice the leak on the garage floor loooong before you lose enough PS fluid to lose power assist. Seeing as you can buy PS fluid in almost every gas station and parts store, topping it off if necessary will keep it going until you replace it.

    I think the dealership is on your side....as far as the cost, a remanufactured AC Delco rack is about $300 at Rock Auto. Sometimes these can be a bear to install depending on how/where they are attached. I don't have rack & pinion steering the burb so don't have a basis for comparison.

    Now that you you know that it is starting to leak, keep an eye on the ground for leaks and also on the PS fluid level. When you're topping more than you like to, then it's time to schedule the repair.

    Rarely if ever do you see a catastrophic leak on a steering rack where it just dumps the fluid and leaves you stranded. Again, I think your adviser is on your side here. If he wasn't he would have pushed hard to sell you the job as urgent.