Ram suspension problem
2018 Ram 2500 Tradesman, Cummins. Towed the camper to Mesquite, NV, and noticed a persistent steering pull to the right. I blamed it on the slope of I-15 and, maybe, the crosswind working on the cam...
Forum Discussion
richclover wrote:Grit dog wrote:noteven wrote:
Keep in mind dealers are working from specs developed by the OEM and don’t get paid for warranty work unless OEM procedures are followed.
Good info in this thread.
Keep in mind, unless there’s more to the story, the OP took his twisted truck in to the dealer and left with no resolution. It ain’t rocket surgery!
And it appeared the OP was expecting a bill, not warranty.
Right, no resolution and, in fact, worse. The alignment adjustment the dealer added left me with the steering wheel off center. Easily fixed by cutting a weld on the draglink jam nut, making the adjustment and welding again. Which the 3rd tire shop did as part of the fix.
The dealer spent significant time looking for the problem, including putting the truck on their alignment rack. I’m thinking alignment is not covered by warranty on a 10,000 mile truck so I might get a bill for that. Their non-productive “investigation” I will argue against paying for.
Update on Monday.
Meanwhile I put some I-80 miles on the truck this morning. Happy to say that it’s driving 99.9% better. Thanks to Plains Tires, Bear River Drive, Evanston, WY.
FYI, I was told by Ram mechanic that you are entitled to one free alignment as long as your mileage is below, 11,000. I did not have to pay for mine when I took it to the dealer because my mileage was under 11,000.
Of course they didn't do it right so I wouldn't have paid for it anyway.
