Replacement of fabric on sofa in 2011 Denali RE

I hear and read all the complaints about them, It’s been a long time, but I never had a problem with them… when I needed information I felt they were accommodating and helpful each time transferring me to someone who could answered all my questions adequately and fully…

But I wasn’t demanding anything, calling with an attitude or accusing them of anything, or talking as an adversary…