RV Funtown, Cleburn, TX

kgarrett9999 wrote:

kgarrett9999 wrote:

kgarrett9999 wrote:
I bought a travel trailer from them in October. They were easy to do business with.

I just returned yesterday from a 3700 mile trip with my trailer and I did have to replace one of the tires due to a separated sidewall. Both tires also were wearing excessively on the inside, so I need to contact their service department to follow up with them about warranty and/or recommendations.

Will post later about their customer service.

Well I went to Funtown for service on my travel trailer. I was not impressed at all. I did not make an appointment and of course I didn't expect to have my problem addressed immediately, but I didn't expect to have to beg the service guy to come out to my tt just to let me explain the issue so I could leave it. He was initially rude though I will admit that after I convinced him to at least walk out to the tt to look at it he did seem ok. Things were going pretty well till he got it written up and proceeded to tell me that it would be 4-5 weeks before they "LOOK" at it. That doesn't include getting approval for the warranty work, ordering parts if needed, etc.

The issue to me at least is minor and he did seem to indicate that they might at least look at it within two weeks after further discussion about the timing and the fact that I'm planning a weekend trip in two weeks. He said they might be able to at least look at it and then I can pick it up for use while they do the parts ordering etc.

Since I am in the market for a new tt, I did discuss the issue with my salesman(same that sold me the tt being serviced) and he said he would contact the service manager on my behalf.

Bottom line is if they can't give me reasonable service on this unit, I won't buy another from them. I did find that RV-Max down the road is also a Forest River dealer. They told me that they can do warranty work on the unit and that I should expect 1-2 days to assess the issue or I can set an appointment and then of course they have to deal with Forest River for warranty approval, parts etc at that point.

And the saga continues.

On Monday, I decided to go pickup the trailer since I needed to get it ready for a trip this coming weekend and Funtown still hadn't even looked at it.
On Tuesday, I take the other wheel off that I hadn't previously replaced as well as the spare and take them to NTB to be replaced. I didn't trust the old tires even for a moment and I'm glad I did. When I got the other tire off it was worse than the one I had previously replaced.
NTB told me they had never seen tires this bad and couldn't imagine what had caused it though one of their employees did ask me how heavy the trailer was because the tire was only rated to 1760 lbs. My Wildwood X-Lite is pretty light so I thought well it must be close, but my assumption was that it must be within specs.
When I got home and got the wheel back on the trailer I took a look at the weight sticker on the trailer. Damn. The tires were not only not the correct ones, but the wheels weren't even the right size. The trailer was delivered with 14" wheels and tires instead of the 15" that the mfg spec'ed on the sticker. And the gross weight of the trailer is 3901 while the 2 tires are rated at 1760 x 2 --> 3520. No wonder the tires failed. I didn't have the trailer overloaded on my trip to Wyoming and Colorado but it was close to gross and I towed it at highway speeds as well as over many mountain passes, dirt roads, etc.
Scary to think what could have happened.
I spoke to Raul, the general manager of Funtown last night. He asked that I provide him with pics and copies of my receipts etc so that he can take the appropriate action with the mfg to get this remedied.

I'll follow up after he resolves this and let everyone know how it went.

Well, after a week and a half without hearing from Funtown, I decided to go pick up the trailer since I needed it for the upcoming weekend and had time to go get it.

They were polite and I did notice that my name had made it to their scheduling board so if I had been able to leave it they might have gotten to it within the next few days.

When I got the trailer home, I decided to remove the tire that I had not previously replaced as well as the spare and head over to NTB to replace them myself. I didn't feel safe with these tires. When I took the tire off I realized that it too was failing and the inside sidewall was bubbled up all the way around in addition to the wear of the inside tread.

The staff at NTB told me that they had never seen a tire fail like this. As I was leaving one of the NTB techs did ask me about the weight of the trailer since he noticed the old tire as well as the new one was rated at 1760 lbs. I told him that the trailer was relatively lightweight and assumed that the tires were barely within the spec for this trailer.

When I got home I put the new tire on the trailer then decided to check the weight sticker on the trailer. To my horror I discovered that the tires were not adequate for the weight of the trailer (1760 x 2 = 3520) which is rated at 3900 lbs gross. Not only were the tires incorrect but the trailer had been delivered with 14" wheels/tires instead of the 15" clearly stated on the sticker on the trailer.

To make a long story short, Forest River is shipping 3 new tires and wheels properly sized for the trailer and Funtown(after a brief email exchange) is reimbursing me for the purchase of the tires as a good will gesture.

Can't say that I'm totally happy about the situation, but it is being resolved to my full satisfaction.

I am a bit concerned about how this happened in the first place as well as a statement in one of the email exchanges that indicates that other Wildwood X-Lite's were shipped with the same incorrect tires. I intend to followup with Funtown when I pick up the new wheels to find more details about the situation.