Sending a TT back to the factory

Yep, I know that Northwood Mfg and Outdoors RV will do factory repairs on a unit, repairs which are way above the capabilities of a dealer. They will do warranty work as well as non warranty work at the factory.

I haven't heard of a customer "arguing the point to take the unit back to the factory", it's always been a situation where the dealer couldn't do the work and the customer was willing to go back to the factory.