Sending a TT back to the factory

Mine was sent back to the factory by dealer request twice, because neither dealer had the equipment to remove my mega-slide to replace the Schwintek system. ORV had zero qualms about it. Once they picked it up from the dealer, the other other time from my house because that's where it failed. The factory did some some cosmetic repairs and did some upgrades at no charge, so I was very happy with. Once of those trips I had to pick it up myself due to snow-chains requirements (transport company policy not to transport when chains are required) and ORV covered all of my expenses.