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Kampfirekid's avatar
Kampfirekid
Explorer
Jul 09, 2021

Should I Throw In the Towel?

Been camping for a lifetime, but over 25 years as a husband and father. In the last 25 years, we’ve owned two pop-ups, one hybrid, and three travel trailers. Out of the hybrid and three trailers, three units were major problems. This latest trailer just purchased late last summer is the latest to push me over the edge.

Last Friday, we headed out for the holiday weekend. That evening, I noticed brown water leaching out from under the H-channels between the ceiling panels. Then, I noticed the skylight had water droplets hanging between the interior liner and exterior skylight. The perimeter of the interior skylight frame was also leaching brown water around its trim. Then, the wall to ceiling joint along the slide side of the trailer exhibited the same stained water. I immediately grabbed a screwdriver and pulled the interior skylight liner.

Well, it wasn’t a second to see the curb around the skylight was soaked, and then, to my horror, I pulled down on the ceiling panel to find the luan panels soaked and beaded with water, as well as the batt insulation soaked like a sponge up 2-1/2” above the ceiling.

When we got home to a ladder, I found the exterior skylight mounting flange cracked from almost every point the fasteners are installed to hold the skylight down, and other locations along the curb flange. Then, in at least eight locations, the cracks started to continue up the vertical plexiglas , but never make it to the top crease or the top of the skylight. This is not due to hail, or hitting something, but it appears someone got trigger happy with the screw gun at the factory. In addition, I walked the roof, and above the water-logged insulation, the roof deck is telegraphing the OSB plywood delaminating right through the rubber roofing.

I notified the dealer. Now I need to take it back for them to look at. They said, “We’ll, this is common, so we’ll replace the dome”. What about the sagging ceiling? The water-logged insulation? The delaminating OSB plywood roof decking? And what about black mold?

They said they don’t know if they can dry it out. They say they can’t do ceiling or roofing work. I’m about done. I really don’t want the darn thing after repairs because the only way to dry it out is to open it up fully where it’s been wet. How can I be guaranteed the factory would even dry it out and not reuse the materials? The slide started binding snd making noise. I think the water saturated the header, and started swelling. Who knows.

Should I just get it pseudo-repaired by the dealer or factory, s as bd take it in the shorts and dump it? My daughter is severely allergic, so I am concerned with mold.. snd black mold is not good for anyone.

Help! Thoughts?

28 Replies

  • Kampfirekid wrote:
    Been camping for a lifetime, but over 25 years as a husband and father. In the last 25 years, we’ve owned two pop-ups, one hybrid, and three travel trailers. Out of the hybrid and three trailers, three units were major problems. This latest trailer just purchased late last summer is the latest to push me over the edge.

    Last Friday, we headed out for the holiday weekend. That evening, I noticed brown water leaching out from under the H-channels between the ceiling panels. Then, I noticed the skylight had water droplets hanging between the interior liner and exterior skylight. The perimeter of the interior skylight frame was also leaching brown water around its trim. Then, the wall to ceiling joint along the slide side of the trailer exhibited the same stained water. I immediately grabbed a screwdriver and pulled the interior skylight liner.

    Well, it wasn’t a second to see the curb around the skylight was soaked, and then, to my horror, I pulled down on the ceiling panel to find the luan panels soaked and beaded with water, as well as the batt insulation soaked like a sponge up 2-1/2” above the ceiling.

    When we got home to a ladder, I found the exterior skylight mounting flange cracked from almost every point the fasteners are installed to hold the skylight down, and other locations along the curb flange. Then, in at least eight locations, the cracks started to continue up the vertical plexiglas , but never make it to the top crease or the top of the skylight. This is not due to hail, or hitting something, but it appears someone got trigger happy with the screw gun at the factory. In addition, I walked the roof, and above the water-logged insulation, the roof deck is telegraphing the OSB plywood delaminating right through the rubber roofing.

    I notified the dealer. Now I need to take it back for them to look at. They said, “We’ll, this is common, so we’ll replace the dome”. What about the sagging ceiling? The water-logged insulation? The delaminating OSB plywood roof decking? And what about black mold?

    They said they don’t know if they can dry it out. They say they can’t do ceiling or roofing work. I’m about done. I really don’t want the darn thing after repairs because the only way to dry it out is to open it up fully where it’s been wet. How can I be guaranteed the factory would even dry it out and not reuse the materials? The slide started binding snd making noise. I think the water saturated the header, and started swelling. Who knows.

    Should I just get it pseudo-repaired by the dealer or factory, s as bd take it in the shorts and dump it? My daughter is severely allergic, so I am concerned with mold.. snd black mold is not good for anyone.

    Help! Thoughts?


    I would suggest you contact customer service with the manufacture of the trailer for additional help.
  • I had a KZ and they were awesome to work with !

    I would let the dealer look at it, but tell them you want to be notified BEFORE anything is repaired.

    Call the factory and ask for either Paulette Fanning, or Bob Carter they were the 2 in charge of warranty... BOTH were AWESOME to deal with.. If they are unable to assist, they will find someone who can

    Paulette Fanning
    Team 1 – {5TH Wheels only}
    KZ Parts Rep.
    Product Lines:
    Durango 1500, Durango 2500, Durango Sport,
    Durango Gold, Sidewinder, & Venom –
    Phone: 877-768-2015 - Option #2
    Fax: 260-768-7629
    Email: pfanning@kz-rv.com


    Robert Carter- rcarter@kz-rv.com
  • Insurance is likely to call it a maintenance issue or a manufacturer defect unless you can point to an accident or other sudden incident that caused the damage.

    It's the warranty that might help. If it's bad enough, they might total it rather than repair but you have an uphill battle.
  • K-Z is one of the brands with better than average customer service reviews. And one with a 2 year warranty. It's time to warm up their phone lines.
  • Is the unit still under warranty? Perhaps you could get a factory rep on the phone. May do squat but phone calls are free.
  • rexlion wrote:
    Check your insurance policy or ask your agent, to see if this is covered. They might total the trailer... and good riddance.

    If you could be happy with a smaller trailer, I'd recommend looking at the Oliver, Scamp, and Casita as possibilities (all are sold factory direct and have bodies made of molded fiberglass, so they can't get waterlogged like that).


    Excellent recommendation on insurance. Thank you!
    Already looked up Oliver. Very nice, but price tag is too. Might be worth the peace of mind. Thank you!
  • Check your insurance policy or ask your agent, to see if this is covered. They might total the trailer... and good riddance.

    If you could be happy with a smaller trailer, I'd recommend looking at the Oliver, Scamp, and Casita as possibilities (all are sold factory direct and have bodies made of molded fiberglass, so they can't get waterlogged like that).