Forum Discussion
Eric_Lisa
Nov 16, 2018Explorer II
camperdave wrote:
...KOA's are independently owned and operated....
So are McDonald's franchises. It is reasonable to expect a similar experience & product at each location. If one location is giving the brand a bad reputation, then it is up to the larger organization to kick them out. Since this KOA still exists, it therefore must be providing an acceptable brand experience for customers.
Yes, I know experiences vary. For me, that one experience was such a slap in the face that it has soured me to the entire brand. I'll keep driving before I stop at another KOA.
-Eric
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