Texas vacation with hick-ups

Hi Steve / Ranger Smith: I hope you will have a pleasant experience with these folks. I assume you are local and that will help since you can "show up" easily. I can only assume that since I am over 2,500 miles away and can't show up they think they can get away with it. With the many installs I assume they do there is always a chance that one does not go correctly. One owes up and corrects the problem. Period. Brandon tried to find an excuse by saying that the failure was due to the lowering of the camper onto the cone. Nonsense! They loaded the camper and it was never off the truck during this vacation. Especially agonizing is the fact that they insisted to install a new HappiJac system instead of using my old one (2 years old) citing liability reasons. They did, however, use my old bumpers / cones since they did not have spacers available but not give me the new items from the new kit I paid for. Where is their liability excuse now after making me pay for a new setup? It is a great blessing that nothing serious happened or their liability would certainly be tested to the fullest.