The problem with dealers and warranty repairs

Lessmore wrote:

brulaz wrote:
Transengineer over at cumminsforum has a great rant about why dealer service departments are problematic:
Transengineer Rant

He is referring specifically to warrantied repairs paid for by RAM.
In summary:

transengineer wrote:
Yes, this is one reason why new vehicles are so expensive. And why dealerships are such profitable businesses. The more they screw up, the more money they make.

Are other manufacturers this bad? Maybe the Tesla model of manufacturer provided warranty repairs is better.

That's quite a jump implying Tesla would somehow be better.
...

I made no such implication. "Maybe" is the term I used. The "somehow" is that with Tesla, the manufacturer, is directly responsible for warranty repairs of their cars. Thus they have more control over how they are done.

With the franchise or dealership model, RAM apparently has little control, and "the more they screw up, the more money they make."

It has nothing to do with Tesla per se :R , but is all about how best to handle warranty repairs.

Whether the other manufacturers have such loose control over their dealers is another question. And maybe RAM could step up and improve how their dealers handle this.

What bugs me is that such sloppy repair work under warranty will prolly translate to sloppy repair work out of warranty. And if your local RAM dealer is all that's available to you, you are screwed.