The problem with dealers and warranty repairs
Transengineer over at cumminsforum has a great rant about why dealer service departments are problematic: Transengineer Rant He is referring specifically to warrantied repairs paid for by RAM. I...
Forum Discussion
JALLEN4 wrote:
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Do you really think some second rate factory engineer is going to know more about the process than the dealers who have their money invested?
In short, yes.
Your attempts to "shoot the messenger" don't help your credibility.
I have no idea whether you are who you say you are, or if what you say is true or not. Whereas transengineer has been expertly helping folks on various RAM forums with their transmission problems for years.
Besides, your claims that the current system of warranty repair cannot benefit the dealers is just implausible. Transengineer points out one weakness: poor quality warranty repair (like not following the instructions) leading to further warranty repairs, all paid for by RAM, and the profit going to the dealer.
My hope is that dealers do not deliberately play this system. But there is no $$ penalty to the dealership when their staff make mistakes for whatever reason (untrained, rushed, bad work ethic), as RAM pays the bills for warranty repair.
