The problem with dealers and warranty repairs
Transengineer over at cumminsforum has a great rant about why dealer service departments are problematic: Transengineer Rant He is referring specifically to warrantied repairs paid for by RAM. I...
Forum Discussion
mich800 wrote:JALLEN4 wrote:
What I describe is but a small microcosm of the warranty system of major manufacturers. Anyone with even a base understanding of the actual warranty reality would laugh at your guy's claims and assertions and be greatly offended. Sure there are dealers that cheat and or do a very poor job just like every other profession. In reality, pulling the wool over the manufacturers eyes does not last very long. You either do it their way or you do not long exist!
I agree your your analysis 100%. Some are confusing ones expertise at fixing things with expertise on the financial or administration process. When you think of it critically it is somewhat of an absurd statement that the OEM's have no control over what and how much is paid for warranty claims.
This exactly
I worked in auto engine manufacture for over 30 years could tell volumes
but
I cant possibly know a thing about how the warranty and repair process works and neither can any engineer in the plant.
Sometimes smart people think they know everything...... they do not.
