New Keystone Bullet TT. Under Warranty. Three trips out thus far camping. (3-4 day stints)Hex shower leaking around base pan, outside shower barely dribbles due to severe kink in hose coming off connector, black tank flush kit leaking under covered belly (or a leaking water line in belly), concerns over fiberglass possibly separating on rear of TT. Brand spanking new camper. This is our third RV. Guess they just don't make em like they used to. Geez. I refuse to take it to CW for warranty work due to the local ones terrible reviews and ones on the www. Contacted Keystone for authorized dealers for warranty work. Another one of their dealers has just as bad reviews as CW does. I mean BAD. So on to no.3. It turns out to be a used car/trailer/rv dealer. Cannot find any reviews on the svc department. Of course a phone call to them receives a sure..bring it on in..we can work on it. Here is the dilemma........my wife and I are at a strong disagreement on this. I refuse to go drop it off for a 3-4 month wait and get sorry results. I have a svc tech at a repair shop 10 mins from my house who has always handled our RV work. He does jam up and jelly tight rv svc work. I want to just go drop it off there and pay out of my pocket. At least I know what I will be getting. Course, I can get the caulk gun out and go to caulking the heck out of the shower. Unbolt the belly cover and go to looking for a water leak. I'm just so ticked about issues on a brand new unit. What am I missing. I can't see straight. I do have GS ext warranty, but I would be lead to believe I can't possibly use it at my local tech until the one year manufacture warranty is up.

Bad dealers, and worthless warranty. Take it and get it fixed right.

I agree with Tyler. If the cost is not enormous, I'd bite the bullet and pay for it especially when you have a good relationship with a tech that you trust. Doing that will also cement that relationship even more. He sounds like the type of guy you could count on in an emergency. He's the one you will probably turn to when the warranty runs out anyway. My wife gets irritated when I just fix stuff myself that fails on our new Winne but it's sure easier on my blood pressure.

I can sympathize with your wife getting irritated.Keystone skates on warranty work.

Absorbing the cost will only hurt once, but your peace of mind will repay you every time you go out and enjoy your new rig....

Our Outback had one problem when we purchased it. The drain in the shower was actually higher than the bottom of the rest of the pan. And water doesn't run up hill. I could look under the shower pan, and it was all set it stone (almost). Black plastic pipe cemented into place.I did take it back to the dealer and under warranty they set the P-trap under the shower correct. BUT! Didn't tighten it right, so, following trip was no over Christmas to Florida and, yup! Shower leaked. Fortuntely, I just let it leak on the ground until we got back. Took it in again and they had to removed everything again tighten everything up. But the second time they got it right. It's been 3 years now and not a hint of trouble with my Outback (also by Keystone). Although we did have the front cap repainted.What I'm getting at, unfortunately, getting a camper right out of the box is going to have some problems somewhere. Sounds none of your problems are major, just little things, like most are. You CAN fix it yourself or wait your turn in line for the next available slot at the dealer. Personally, I prefer to fix it myself, warranty or not, unless it's really something over my head (like painting the front cap or pulling the entire shower). We did have 1 screw missing on a cabinet door I replaced myself. So, really, it's all a matter of what you really want to do. If you want to take the time to fight city hall and have your camper out of commissions (sort of say) for a while, then fight for warranty repair. If you want to use the camper right now, get out the screw driver and fix it yourself and get on with life and camping. In my opinion, if I have the ability, time, talent, tools, and resources to fix it myself, I will. If it's something over my head, then I take it to a shop, warranty or not.

Thoughts/Advice/Opinion Needed | Good Sam Community

DutchmenSport
Explorer
Sep 27, 2016
Our Outback had one problem when we purchased it. The drain in the shower was actually higher than the bottom of the rest of the pan. And water doesn't run up hill. I could look under the shower pan, and it was all set it stone (almost). Black plastic pipe cemented into place.

I did take it back to the dealer and under warranty they set the P-trap under the shower correct. BUT! Didn't tighten it right, so, following trip was no over Christmas to Florida and, yup! Shower leaked. Fortuntely, I just let it leak on the ground until we got back. Took it in again and they had to removed everything again tighten everything up. But the second time they got it right. It's been 3 years now and not a hint of trouble with my Outback (also by Keystone). Although we did have the front cap repainted.

What I'm getting at, unfortunately, getting a camper right out of the box is going to have some problems somewhere. Sounds none of your problems are major, just little things, like most are. You CAN fix it yourself or wait your turn in line for the next available slot at the dealer.

Personally, I prefer to fix it myself, warranty or not, unless it's really something over my head (like painting the front cap or pulling the entire shower). We did have 1 screw missing on a cabinet door I replaced myself.

So, really, it's all a matter of what you really want to do. If you want to take the time to fight city hall and have your camper out of commissions (sort of say) for a while, then fight for warranty repair. If you want to use the camper right now, get out the screw driver and fix it yourself and get on with life and camping.

In my opinion, if I have the ability, time, talent, tools, and resources to fix it myself, I will. If it's something over my head, then I take it to a shop, warranty or not.
2DHoop
Explorer II
Sep 27, 2016
Absorbing the cost will only hurt once, but your peace of mind will repay you every time you go out and enjoy your new rig....
clarkster
Explorer
Sep 27, 2016
I can sympathize with your wife getting irritated.

Keystone skates on warranty work.
garyemunson
Explorer II
Sep 27, 2016
I agree with Tyler. If the cost is not enormous, I'd bite the bullet and pay for it especially when you have a good relationship with a tech that you trust. Doing that will also cement that relationship even more. He sounds like the type of guy you could count on in an emergency. He's the one you will probably turn to when the warranty runs out anyway. My wife gets irritated when I just fix stuff myself that fails on our new Winne but it's sure easier on my blood pressure.
Tyler0215
Explorer
Sep 27, 2016
Bad dealers, and worthless warranty. Take it and get it fixed right.

Forum Discussion

Thoughts/Advice/Opinion Needed

About Travel Trailer Group

Related Content

Need Advice

Muffler needs replacing

Newby needs help

WD Needed?

Need some advice