Torklift fixed my problem with amazing customer service!
I have a 2013 chevy 3500 dually chassis cab that I wanted to put a superhitch on to pull my 25' enclosed snowmobile/car hauler behind a new camper I was getting. The camper is a Host Cascade and I was going to need a 42" extension to clear it.
I made 3 phone calls to Torklift and finally found out that they don't make a hitch for the 2013 chevy Chassis cab. They said they could custom make one for me but it would take 2 days and the cost was $1600.00. I would have to drive there from Salt Lake City and stay two days. That was more than I was willing to spend and the time would have put me in a bind to pick up my camper. I decided to have a hitch made locally.
On Thursday afternoon I received a call on my cell phone from Johnny at Torklift. He explained that he heard about my issue and the negative experience I had with Torklift customer service ( they do monitor this forum) and he wanted to see if it was possible to make it right. I just happened to be on my way to Portland to pick up my new camper. Johnny said they were located in Kent Wa and if I could get there they would build a hitch for me. I was at least three hours away and he said they would wait for me. To Be Continued...
I made 3 phone calls to Torklift and finally found out that they don't make a hitch for the 2013 chevy Chassis cab. They said they could custom make one for me but it would take 2 days and the cost was $1600.00. I would have to drive there from Salt Lake City and stay two days. That was more than I was willing to spend and the time would have put me in a bind to pick up my camper. I decided to have a hitch made locally.
On Thursday afternoon I received a call on my cell phone from Johnny at Torklift. He explained that he heard about my issue and the negative experience I had with Torklift customer service ( they do monitor this forum) and he wanted to see if it was possible to make it right. I just happened to be on my way to Portland to pick up my new camper. Johnny said they were located in Kent Wa and if I could get there they would build a hitch for me. I was at least three hours away and he said they would wait for me. To Be Continued...
