westend wrote:
If you're buying new and have no interest in typical maintenance or are physically unable to do any repairs, the dealer you choose and the quality of the service Dept. will be important. I can wander into a service garage and within 5 minutes assess the quality since I've worked in these environs. If you haven't ask the dealer's sales person and the manager about the service Dept. "How long does a typical warranty repair take?" may be a good question. Has the dealer had problems with a certain make or model? What models shine because the service Dept doesn't often see them? Asking the right questions and observation can save a lot of heartache going forward.
Good luck with your purchase. There seem to be brands that shine as durable. Others can advise on them. My Starcraft is 46 years old if that is any indicator.
Good advice however does not really apply currently. Unless it's a small, really good, mom and pop dealer. Even if the service dept is exemplary, good luck getting any type of warranty repairs in a timely manner for most brands. Especially Forest River, Thor, Winnebago, etc. And if it's fixed right the first time that's just a bonus. Their is no shortage of people who have waited many weeks or months for warranty service to be completed.
Sales are high, units are being pushed out the factory door with multitudes of build issues due to sloppy assembly. Service departments are overwhelmed, the manufacturers warranty procedures suck, and techs, especially good ones, are in short supply. Mostly because of the pay structure. Some make a good living, most don't. Our local dealer has had a techs wanted sign out for over 3 years. The techs they do have spend more time doing the PDI's and turnovers of new units more than they do on warranty service. And they advertise "RVIA certified technicians" and advertise the he'll out of it. They have one certified tech, and most of the other 10 or so are young kids with little experience and no certifications other than they turned a wrench once, put in a screw, and picked their nose.