Our new TT is sitting in the dealership lot awaiting pick up. I, too, had a verbal agreement with the sales department on the $1000 deposit. When the purchase order showed up in e-mail it had the standard non-refundable statement on it. I called and was assured that this was not the case because I had informed them as to when final payment would be available. I was running late on the funds transfer and notified the dealership. I was advised that if I backed out all or a portion of my deposit would be forfeited. This, in my opinion, is entirely reasonable. The TT was removed from the line and marked as sold. I do not know if anyone came in and offered to buy it during my almost 4 week delay. So if I had backed out they are by all means entitled to some compensation for their time and potential loss of sale.
Randy