Unreal Northstar Customer Service
Please excuse my rambling and seemingly incoherent post today. I'm sick as a dog at the moment. So here goes.
About a month ago I took my almost 4 year old Northstar camper to the factory in Iowa. I had a couple of issues that I would not trust to a local RV dealer where I live. Past experience with my TT and local dealers was less than stellar.
The main "problem" I had was purely cosmetic. The fiberglass had come unglued on either side of the pass through window and bowed out slightly. Northstar campers use hung wall construction, not laminated walls, so there was nothing delaminating.
Rex took a look at my camper and made a list of some other things he wanted to check out. I also told him how I had fried my converter at a campground in New Mexico and asked if he could replace it for me.
While at the factory Rex showed me the latest Northstar model being built. It was the first unit they had made of this model and looked pretty sweet. After the tour we talked campers in his office for about an hour then I hit the road.
Since the glue for the fiberglass had to cure for a few days I left the camper at the factory. It felt strange driving from Iowa to Michigan with an empty truck bed. I averaged 17 mpg on the way home. I have never checked the mileage empty since the only time I drive the truck is with the TC, and before that a 26 foot TT.
Rex emailed me a few weeks later and said the camper was finished and was being shipped back to me in Michigan. The fiberglass was re-glued, new converter installed and they even re-caulked my shower. The camper looks new again.
Are you wondering how much Rex charged me for this type of service? The answer is ZERO! NADA! NOT ONE PENNY! Unbelievable! This camper is way out of warranty. Far and away the best customer service in the industry. I told Rex he has a customer for life.
Thanks to all at Northstar for service above and beyond anything I have ever experienced in my life. A great product and even greater customer care years after the sale. I cannot thank you enough Rex.
Mike
About a month ago I took my almost 4 year old Northstar camper to the factory in Iowa. I had a couple of issues that I would not trust to a local RV dealer where I live. Past experience with my TT and local dealers was less than stellar.
The main "problem" I had was purely cosmetic. The fiberglass had come unglued on either side of the pass through window and bowed out slightly. Northstar campers use hung wall construction, not laminated walls, so there was nothing delaminating.
Rex took a look at my camper and made a list of some other things he wanted to check out. I also told him how I had fried my converter at a campground in New Mexico and asked if he could replace it for me.
While at the factory Rex showed me the latest Northstar model being built. It was the first unit they had made of this model and looked pretty sweet. After the tour we talked campers in his office for about an hour then I hit the road.
Since the glue for the fiberglass had to cure for a few days I left the camper at the factory. It felt strange driving from Iowa to Michigan with an empty truck bed. I averaged 17 mpg on the way home. I have never checked the mileage empty since the only time I drive the truck is with the TC, and before that a 26 foot TT.
Rex emailed me a few weeks later and said the camper was finished and was being shipped back to me in Michigan. The fiberglass was re-glued, new converter installed and they even re-caulked my shower. The camper looks new again.
Are you wondering how much Rex charged me for this type of service? The answer is ZERO! NADA! NOT ONE PENNY! Unbelievable! This camper is way out of warranty. Far and away the best customer service in the industry. I told Rex he has a customer for life.
Thanks to all at Northstar for service above and beyond anything I have ever experienced in my life. A great product and even greater customer care years after the sale. I cannot thank you enough Rex.
Mike
