I have yet to resolve through Ram Customer Care, so I found contact information for a corporate higher power. The following is the email I sent to Shawn Morgan. Also, here is a link to the complaint filed with NHTSA at safercar.gov.
(if anyone is interested.....) You'll have to select the "complaints" tab once on the site.
Shawn Morgan
Head of Corporate and Leadership Support Communications
Dear Madam,
I really tried to avoid bothering you with this issue, but all other efforts have been both exhaustive and exhausting. Ram recommends a tire inflation pressure on the 2500 that is far too high for my typical "light duty" service. That wouldn't be an issue except that the tire pressure monitoring system keeps the dash warning light on all of the time when I reduced the pressure.
I tried to resolve this through the dealership but they were unable to reprogram the computer, though they had been able in years past.
I tried to work through the Customer Care system by first sending an email through RAM's web site. This was received and responded to but only to say they could not discuss my issue nor forward it to anyone else who might.
I called customer care and the person I first spoke with offered a few suggestions that yielded no result. I was eventually assigned a case worker who had me call Uconnect, who had me leave a message with the case worker, and who supposedly sent an email to encourage the case worker to respond. None of this to any effect.
What I would like to have is the TPMS on my 2016 Ram reprogrammed to alert for 50 psi front, and 45 psi rear. E range tires in the factory installed size should be fine at that pressure for daily driving according to both Firestone and The Tire and Rim Association. I'm fully aware that when I heavily load the truck I will also need to re-inflate the tires much closer to the recommended 60 psi front and 80 psi rear. If the computer can't be reprogrammed I would like to have the system or the dash warning light deactivated.
Is there any way you could help resolve this mess for me? The case information is:
Case #:_________
Vehicle Description: RAM 2500 ST 4X4
Very best regards,
Rob
current:
2016 Ram 2500
2013 Jeep Patriot
former:
2008 Ram 1500
2002 Ram 1500
2000 Jeep Cherokee Sport