Seattle Lion wrote:
He said that one of their biggest problems was refusal of dealers to fix trailers they didn't sell. I told him that I was surprised. Car dealers always do it. I then asked him if maybe they didn't pay the dealers enough to cover repairs. He admitted that this is probably the case.
So, if you have an industry with bad initial quality and a warranty program that undercompensates dealers for fixing manufacturing defects, you have a recipe for failure. Dealers will either refuse to do warranty work or they will do it poorly because of the low compensation.
Many moons ago when I owned a Coleman PU, I remember the dealer telling me that for warranty repairs, the manufacturer reimbursed the dealership for much less per hour on labor than the dealership charged for their own work.
