carringb wrote:
beemerphile1 wrote:
I wouldn't expect the manufacturer to spend thousands of dollars for an employee to travel to your location to do this inspection you want.
When I had trouble with the Schwintek slide on my Outdoors RV Creekside, the factory sent a tech to my house, and when the tech determined it couldn't be fixed in the field, they sent a driver to my house to pick it up and take it back to the factory. They offered to deliver it back too, however I decided to make a ski trip out of it, and they paid for my gas.
We were out of state and had a shower leak on our Rockwood (also Forest River), and when I called the Rockwood warranty department, the rep asked if I could get it to the nearest Forest River dealer.
I told him I couldn't, as my wife was away with the truck at National Guard training, and he authorized for a mobile RV repair company to come look at it and get it fixed. Didn't cost us anything out of pocket.
This was a private mobile RV repair company, however, and not a "representative" sent by the manufacturer. I would imagine that would be the way most of them would handle it if it can't be taken in to a dealer of that brand.
For what it's worth, we had a few repairs done under warranty with our Rockwood, and it was always a very easy process. We aren't brand-loyal and will consider all brands for our next trailer, but we have been happy with our Rockwood and would not rule out Forest River in the future.
