Very Strange.....or is it?
Hi All, I purchased a new 2013 EC 950 in July....washing it this morning I noticed when I pushed up on the front fiberglass cap, under the bed (over the cab) there was about 1-1.5" of play. What I...
Forum Discussion
That front cap repair should be done at the factory in Yakima. Only the factory has the special machine to press and hold the cap in place while the adhesive cures. I watched the old La Grande, OR factory use that machine when my camper was being built there. That is the main problem with Eagle Caps, only the factory can do a proper repair on that cap and we all know leaks do happen.
My 1050 did have a small leak and part of my cap under the cab-over on the driver's side has
separated. I called Eagle Cap soon after the new ownership (brother of the old owner) took over and moved the factory to Yakima. Their answer; "we don't do repairs", well then how is this cap supposed to be repaired? The previous management would go out of their way to make things correct and would pay to get the camper to and from the factory. The new management team leaves a lot to be desired.
Eagle Cap may offer a 3 year structural warranty, but management usually tries to do repairs the cheap way out. Not worth the paper it's written on.
If Eagle Cap won't fix your cap at the factory then I recommend going to La Grande, OR where the general manager of the old Eagle Cap has a repair facility. He knows Eagle Caps and believes in customer service. That is where my cap will be fixed this spring. Don't want some yahoo repair shop fixing this.
Good luck!
My 1050 did have a small leak and part of my cap under the cab-over on the driver's side has
separated. I called Eagle Cap soon after the new ownership (brother of the old owner) took over and moved the factory to Yakima. Their answer; "we don't do repairs", well then how is this cap supposed to be repaired? The previous management would go out of their way to make things correct and would pay to get the camper to and from the factory. The new management team leaves a lot to be desired.
Eagle Cap may offer a 3 year structural warranty, but management usually tries to do repairs the cheap way out. Not worth the paper it's written on.
If Eagle Cap won't fix your cap at the factory then I recommend going to La Grande, OR where the general manager of the old Eagle Cap has a repair facility. He knows Eagle Caps and believes in customer service. That is where my cap will be fixed this spring. Don't want some yahoo repair shop fixing this.
Good luck!
