Unlucky! Every dealership I've worked with has been fantastic! Even if we didn't buy the camper from them. Maybe the dealerships are a bit better in Indiana since 1) so many manufacturers are right here in Indiana. 2) because there's many RV dealerships in Indiana and each one is competing for your business. 3) Good service and good warranty work will develop a customer loyalty which will create repeat business and with competition among dealers in Indiana, the thing that separates the men from the boys is the service department! Especially when so many dealers are selling the exact same campers and the exact same brands! Competition is a good thing! Maybe in your area your dealer does not have competition so they "think" they can afford to be lax in their service!