Warranty Work at Dealer
This post isn't meant to bash any brands or dealers. Just wondering if others have experienced substandard service at their dealers. Been RVing for abour 20 year and owned several trailers, both 5th W...
Forum Discussion
I am not defending RV dealers by any stretch of imagination but 2 things that are most important to know-
- RV dealers don't particularly love to do warranty work
- They are very busy during the summer season and are not the most logistically capable people around.
Lets leave it at that for now. I am in the midst of a warranty repair that has been going on since the first part of the year - not all the dealership's fault but there are things that they could have done to make the customer's experience a lot better. I am dealing with a good fellow now and a lot depends on the person that you are dealing with.
In this industry they have you over a barrel and they know it. unlike with the automobile industry, to get warranty work done you have to go to a specific dealer of which there is typically only one per city / location and they have this attitude (supported by the manufacturers) that if you did not buy the trailer from them then you are at the bottom of the list. Try that cr*p in the auto industry and the consumer would walk. If the RV industry had to meet the standards of say the auto industry both in build quality and in customer service there would be no industry and we'd be back in tents.
- RV dealers don't particularly love to do warranty work
- They are very busy during the summer season and are not the most logistically capable people around.
Lets leave it at that for now. I am in the midst of a warranty repair that has been going on since the first part of the year - not all the dealership's fault but there are things that they could have done to make the customer's experience a lot better. I am dealing with a good fellow now and a lot depends on the person that you are dealing with.
In this industry they have you over a barrel and they know it. unlike with the automobile industry, to get warranty work done you have to go to a specific dealer of which there is typically only one per city / location and they have this attitude (supported by the manufacturers) that if you did not buy the trailer from them then you are at the bottom of the list. Try that cr*p in the auto industry and the consumer would walk. If the RV industry had to meet the standards of say the auto industry both in build quality and in customer service there would be no industry and we'd be back in tents.
