Warranty Work at Dealer

skipnchar wrote:
There are good dealers and bad dealers and it makes no difference what brand they are selling. Obviously some BRANDS have a lot more for a dealer to do than others but dealers are individual businesses and you will find the entire range of service levels and skills. I certainly wouldn't generalize that "dealers" perform poor service work (or good service work).

One CLUE I've always found to be helpful is whether a particular dealer will perform warranty work on units they did not sell. If they won't do this they are PROBABLY not a very good repair facility because there is fairly good money is performing this work but manufacturers will only pay for it ONCE. If they frequently have to redo work it's on their dime, thus they don't want any more warranty work than they have to take.

Good luck / Skip

I don’t know how that is working for ya Skip…
but I think the same CLUE has a different implication to me…

if a repair shop has the time to solicit or even accepts in season warranty work for vehicles they didn’t sell, worse yet if they have to, there is something wrong…

while most do accept this type of work for someone traveling there are some that don’t, although IMHO it is a perfectly acceptable position to take toward a local resident that choose to thumb their nose at them during the time of sale phase...

what I find funny is how lucrative you try to make warranty work sound…

LUCRATIVE or even fairly good money :B …

Flat rate warrantee work includes time to move the vehicle into and out of the work stall, secure parts, basic diagnostic time with any additional diagnostic time is at the dealers expense… doesn’t include and removal, replacement or repair of special equipment other than factory installed options and accessories… the warranty labor schedule includes all the compensable time for the given operation… it includes one tech for any operation unless prior approval is given…

so for a small single covered repair they may be allotted 6 min. to pull the vehicle into the shop, diagnose the problem, secure the parts from the parts counter, make the repair, clean up any mess, and return the unit to the parking lot… that’s 6 min at the dictated labor rate not the shop rate… of course there is a chance they can pad the bill, or claim something not listed in the FR book and Straight time the job with a lot of paper justification… and do it with the knowledge they will wait many days to be paid…
heck many times the owner can’t get the trailer in his driveway, campsite in 6 min…. :B

do overs are free because they should be free… but do overs help no one… not the customer for the inconvenience, not the dealer and lost shop time, and a tech that isn’t paid either even though he was already underpaid the first time and sometimes not at fault for the first failure…