Warranty work refused

wnjj wrote:

Lantley wrote:

wnjj wrote:

Lantley wrote:
Dealers are willing to endure this for units they sold however for units they did not sell, that have local owners many dealers do not feel obliged to play the warranty game. It is a loosing proposition for them

Why does it make any difference if it's a unit they sold? They already have the money from that purchase.

Answer: They hope to get repeat business or referrals from the buyer in the future.


So why wouldn't they consider an owner who didn't happen to buy from them any less likely to buy from them next time, especially if they can make them happy with service in the meantime? Not to mention any of this "future" buyer's family & friends. It sounds like this dealer doesn't need the business.

I 'll break it down for you. I am an independent contractor. I am not going to do warranty work for a project I did not complete and hope I get paid.
In my business all contractors may buy our material from Home Depot however we are not affiliated.
The RV biz is the same,two dealers may sell Lance campers, however the dealers are not affiliated.
Now if it is a project that I completed, then I we see to it that that my customer is satisfied in hopes I get more work from said customer. If it is a project another contractor completed I hope that contractor keeps his customer satisfied but in the end it is really not my concern.
Now if someone comes to me willing to pay for me to correct an issue or problem that maybe the responsibility of another contractor I am for hire. But I'm not just going to warranty a project I had nothing to do with simply because the materials came from Home Depot!.
What most consumers simply don't understand is there is no dealer warranty network. Nada. None. Dealers have the right to accept and refuse any warranty work they want without fear of repercussion from the manufacture. Many dealers simply take responsibility for there own sales and refer all other warranty issues back to the selling dealer

Respectfully, I don't need you to "break it down" for me. I think you misunderstood the point of my post. My point was that the dealer has NO obligation toward ANY warranty service on ANY of the units so why draw the line between the ones he sold and ones he didn't? Both are potential future customers.

Because the dealer wants to ensure his customers are satisfied in hopes of repeat business. Customers that did not buy from him are not his concern. the dealer cannot afford to ensure every customer that ever purchased an RV is satisfied. They must limit their exposure to units they sold.
If someone chose to purchase elsewhere the dealer owes them nothing.
They were not loyal to the local dealer,therefore the dealer chooses not to be loyal to them. It's a two way street!
This loyalty is all about the exposure,and payment risk associated with warranty work.