Has anyone had warranty work done somewhere other than where they bought their RV?I have a couple of warranty issues that i would like to get taken care of. I keep calling the dealers service center where i purchased from and they wont answer or call me back. Plus alot of their recent google reviews make me think that id rather not go to them. I Emailed crossroads and they gave me a list of a few other places to try.Id like to take it to a General RV near my house. Not sure how they handle warranty work when i wasn't a customer. Should i expect to be done for the season? I assume they are small repairs.

Some dealers will do warranty work on units they did not sell, but many won't. Only way to find out is ask. If the work needed is minor and you are handy probably the quickest solution is do it yourself and forget about the warranty.

prichardson wrote:Some dealers will do warranty work on units they did not sell, but many won't. Only way to find out is ask. If the work needed is minor and you are handy probably the quickest solution is do it yourself and forget about the warranty.x2 on thiswe bought a new TT a year ago from a camping world 1 hour drive time from our home. no other dealerships any closer. we had 1 small floor issue that was repaired under warranty. FYI i phone tagged their service dept for 2 weeks trying to setup an appointment. i drove to the dealer in person and had an appointment set for the following week in less than 10 minutes. camping world and other rv dealers in north carolina are usually back logged 2 to 3 months for appointments for anything, warranty, repairs service etc.. they can't keep up with demand because of the rv boom and the sales of new units everyday. with the exception of possible major warranty issues, i have learned how to inspect, maintain, and service our TT

We have a 2013 Tiffin Allegro Open Road and have used the extended service network a few times with good results. Trying to get into the selling dealer was getting problematic....3 to 4 weeks and always complaining about the reimbursement rates and wanted me to pay part of the fees.And then the constant up-selling, such as wanting to charge me $80 to put nitrogen in the tires.

Repair facilities also can't keep up with demand due to all the junk being sold. If the factory's would have a little quality control, many repairs would be unnecessary. Anyone can do your warranty work so long as the manufacturer OK's it. Feel free to do your own work, as I did when my trailer was new, and avoid having your RV sit at the dealer for weeks.

I’ll echo the comments on the NC dealers, especially the CW in Concord, especially when it’s race week. The RV’s used by the racers get priority. I’ll also voice if you can, fix it yourself, you will save yourself a lot of time and aggravation and perhaps even a bit of money in fuel in reducing the number of “take it to the dealer trips”. The dealer I bought from (above) is 90 miles from me and I had a awful time getting warranty work done. Phone calls not returned, finger pointing as to who is the bottle neck (CW, Newmar, Supplier). The sales process was perfect, getting service done was/is a problem and looking at the number of RV’s backed up waiting I can understand some of the problem.

Warranty work! | Good Sam Community

13 Replies

mikim
Explorer
Jul 31, 2018
We have a 2013 Tiffin Allegro Open Road and have used the extended service network a few times with good results. Trying to get into the selling dealer was getting problematic....3 to 4 weeks and always complaining about the reimbursement rates and wanted me to pay part of the fees.

And then the constant up-selling, such as wanting to charge me $80 to put nitrogen in the tires.
sgfrye
Explorer
Jul 31, 2018
prichardson wrote:
Some dealers will do warranty work on units they did not sell, but many won't. Only way to find out is ask. If the work needed is minor and you are handy probably the quickest solution is do it yourself and forget about the warranty.

x2 on this

we bought a new TT a year ago from a camping world 1 hour drive time from our home. no other dealerships any closer.

we had 1 small floor issue that was repaired under warranty. FYI i phone tagged their service dept for 2 weeks trying to setup an appointment.

i drove to the dealer in person and had an appointment set for the following week in less than 10 minutes.

camping world and other rv dealers in north carolina are usually back logged 2 to 3 months for appointments for anything, warranty, repairs service etc.. they can't keep up with demand because of the rv boom and the sales of new units everyday.

with the exception of possible major warranty issues, i have learned how to inspect, maintain, and service our TT
prichardson
Explorer
Jul 31, 2018
Some dealers will do warranty work on units they did not sell, but many won't. Only way to find out is ask. If the work needed is minor and you are handy probably the quickest solution is do it yourself and forget about the warranty.

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Warranty work!

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