Bedlam wrote:
Dig deep into the regulations so know them better than the person or office with whom you are interacting. Always be polite and helpful and show them how and why their course of action goes against the regulations. If you can deal with someone that is truly a professional and not a resistive block in the system, you may even make a friend.
Very true. I closed our DMV 45 minutes past 5 on a Friday and left with sincere aploigies for the situation. I said earlier, I'm the guy with the Dodge truck as they say in a city of 125,000 people. Not quite "Norm"