UPDATE:
About two weeks ago the axles arrived. They were damaged in shipment, and were not what I had ordered. They were 5200#s like the originals instead of the 7000# I had paid for.
I refused them and called Lippert. Talked to a gal named Angie. She told me that the BOGO offer was only for the same capacity axles that were originally on the TT. After some discussion, she said that she would have her supervisor listen to the recording of me ordering the axles... Two days later I talked to Angie again. She confirmed that I was in fact told tht my axle order was for 7K axles, and that they would rush my order into production.
The axles arrived today. This time in perfect condition and exactly what I ordered.
When this deal started to go south, I was skeptical that it would have a happy ending. I had no proof of what was said on my phone order.
Lippert had the only proof and could have easily blew me off.
Many companies would have.
I am impressed with Lipperts integrity and effort to make a situation going bad right.
Lippert is a often maligned name here.. I have nothing but good things to say. I think that they are a good fair company that tries to do the right thing.
My hat is off to Angie and Lippert. A class act.
