What is taking so long? Follow up
Top of the morning- Has anyone had their T.T. service while under warranty and it takes a long time for them to get to it so they can work on the issue? When we first bought it they told us, sin...
Forum Discussion
We bought out of state on both trailers and have had only a couple of issues that required local dealer involvement...one was the Dometic frig recall. Our local dealer is a PITA, but I got an appt for the next day and was in and out within 30 min tops. DH fixes any and all little things himself and some of the bigger ones, he gets online and finds what he needs and the info to do it.
For future reference, the dealer is going to have to look at the problem to know what's involved in the fix. However, I would tell them that when they are absolutely sure your trailer is scheduled for a particular day to call you and you'll have it there in plenty of time. It's ridiculous for the dealer to have you leave it only to have it sit for weeks without being touched. Be nice, but be firm that you expect it to be done as they've said.
For future reference, the dealer is going to have to look at the problem to know what's involved in the fix. However, I would tell them that when they are absolutely sure your trailer is scheduled for a particular day to call you and you'll have it there in plenty of time. It's ridiculous for the dealer to have you leave it only to have it sit for weeks without being touched. Be nice, but be firm that you expect it to be done as they've said.
