Trevor0311_
Sep 15, 2023Explorer
What to do when warranty won’t help
Good afternoon. I have a question regarding warranty, and more so what the “next step” could be? We bought our 2022 Prowler 26RL in November of 2022. The refrigerator has not ever worked properly. That being said, it has been at the dealer for about 6 of these 10 months of ownership. Heartland warranty will only approve my dealer to replace the refrigerator. We are on the FOURTH replacement. I’m growing increasingly impatient. I have tried to explain to Heartland and my local dealer that after 4 refrigerators maybe they should start searching elsewhere for the issue. I’ve had no luck. What are the next steps I can take with this? Sounds petty, but at this point I’m done with it. I would rather start fresh on a new unit than continue on this nightmare. We have been TT camping for about ten years, and they have been magical years of adventures with family. We’ve endured normal issues, and are always aware that these things have problems. This is just a whole different ballgame. Any and all answers/help appreciated. Thanks!