What's in your wallet?
Are there any of you folks out there that carry the Good Sam VISA Signature Card with REC Rewards like I do? If so, do you use it to pay for bona fide campgrounds. According to the Benefits of the Goo...
Forum Discussion
Robyn, Thanks for the quick reply.
I will contact you directly with the details.
Bottom line. It seems to be a training issue at Comenity. The Customer Reps do not have the correct contact info when they are presented with new problems.
Depending on which rep I was talking with, I was sent to the dept that handles how to dispute a charge, Barkleys Bank credit dept, Barkley Bank rewards dept and to a GS rep who appeared to have never heard of the rewards program and only wanted to tell me about the 10% off camping at GS parks or sell me other products.
I am hopeful and confident that with a little attention at better training and providing the customer service reps with the correct info on who to forward a customer to will significantly reduce this type of problem.
Again thanks for fast response.
I will contact you directly with the details.
Bottom line. It seems to be a training issue at Comenity. The Customer Reps do not have the correct contact info when they are presented with new problems.
Depending on which rep I was talking with, I was sent to the dept that handles how to dispute a charge, Barkleys Bank credit dept, Barkley Bank rewards dept and to a GS rep who appeared to have never heard of the rewards program and only wanted to tell me about the 10% off camping at GS parks or sell me other products.
I am hopeful and confident that with a little attention at better training and providing the customer service reps with the correct info on who to forward a customer to will significantly reduce this type of problem.
Again thanks for fast response.
