@Darryl&Rita
If you rely upon a computer's web browser, I agree with you. On a smartphone, Yukon511 is not that intuitive.
However, the integration of this chatbot with Facebook Messenger
is just a first step. Soon, all vehicles will have digital assistants based on Amazon Alexa, Google Actions, Apple's Siri ... build in, and you are just talking to these assistants while you are driving to request information of your interest.