wapiticountry wrote:
Having owned parks for many years, we have heard every excuse imaginable as to why we should waive cancellation fees. When someone's parents have died for the third time you get suspicious. When they tell you they are hospitalized and cannot travel the 1000 miles to the park and then when you call them to ask where you need forward a package that arrived they tell you they will stop by to pick it up in a couple of hours you realize people LIE. We therefore took the position that we are not the judge and jury of excuses. No Exceptions.
The one time we had to cancel a one night stay at the last minute was when my mother died years ago and we needed to cut our trip short. I called the KOA we were booked at for the night to let them know we wouldn't be getting there, just as a courtesy since I knew we would lose the entire one night payment per the KOA policy. I was quite surprised several days later when we received a very nice condolence card in the mail from the park along with a coupon good for two nights at their park or one night at any other KOA. Several months later we booked a one week stay at their park, one of the few times we've stayed more than a day or two at commercial parks.
