Topsail Hill, Florida Reservations not efficient?

I agree with the empty site deal. We see it every winter. The sign at the entrance says campground full but empty sites stay empty for days and many days at a time.
No shows account for some of it but who knows? We had to leave a day early for a medical emergency back home in NC. Went to the gate and did the correct stuff to get a refund Feb 24th. Haven't seen it yet but RA says it still will happen. The amount is minimal but I'm guessing FL spent the money a year ago and is strapped right now.