winnietrey wrote:
Would have been the right thing to do in my opinion, if the owner at the time of check in. Had simply said " yes we have a site, however the power may not be working ". If you want it, this is the fee. Just be up front with the customer, and a lot of problems go away.
If CG wanted to give a discount, cool, but if not that's fine too. As being high season someone would probably want it, but just be up front. And let the customer make the choice.
I would agree with this as well, they new about the problem and did not tell the guest.