Back after a rough year with some good news about Lippert
It’s been a long and rough year with health issues for both Deb and I...but we are back...somewhat worn from wear but things are turning around...
We were returning to Michigan after a great two weeks volunteering at the big air show in Oshkosh Wi when I noticed a big problem with the frame on our 2018 Cyclone 4005. The rear hangar mount on axle 3 had failed allowing the axle to shift forward. This destroyed one tire...fortunately we at my daughters property when this was discovered.
After making a few phone inquiries, I called Lippert about the problem. They were polite and concerned. After making sure I was off the road and safe, they opened up a case file and asked for pictures...I sent them the pictures..
.This was on a Friday...Monday morning they called me to discuss repair options. LCI decided that an onsite repair was needed. They called me back later in the week to tell me they were dispatching a factory tech with a mobile welding rig to my location to do the repairs...and they did...
Yesterday, Robert, factory service tech, arrived as promised. What a true professional in all regards. He explained the repair process and then expertly completed the repairs. New bracket hangars were welded in place where needed and reinforcing gussets and angles were installed on the remaining hangars. Axle alignment was completed and he rotated my tires...after a complete cleanup and some maintenance tips, Robert left for home leaving a very satisfied customer...thank you Robert and LCI for stepping up and fixing the problem
LCI gets a lot of bad press here and on other discussion venues about quality, design issues and poor service...while the design apparently has some shortfalls we also know in the real world customers break anvils...in our case, LCI provided customer service that they can be proud of...and again Deb and I are thankful...
Currently we are finishing up two building projects for family but we will be back on the road in a couple of weeks heading for Iowa to help my cousin with his grain harvest...
Great to be back...
Regards
We were returning to Michigan after a great two weeks volunteering at the big air show in Oshkosh Wi when I noticed a big problem with the frame on our 2018 Cyclone 4005. The rear hangar mount on axle 3 had failed allowing the axle to shift forward. This destroyed one tire...fortunately we at my daughters property when this was discovered.
After making a few phone inquiries, I called Lippert about the problem. They were polite and concerned. After making sure I was off the road and safe, they opened up a case file and asked for pictures...I sent them the pictures..
.This was on a Friday...Monday morning they called me to discuss repair options. LCI decided that an onsite repair was needed. They called me back later in the week to tell me they were dispatching a factory tech with a mobile welding rig to my location to do the repairs...and they did...
Yesterday, Robert, factory service tech, arrived as promised. What a true professional in all regards. He explained the repair process and then expertly completed the repairs. New bracket hangars were welded in place where needed and reinforcing gussets and angles were installed on the remaining hangars. Axle alignment was completed and he rotated my tires...after a complete cleanup and some maintenance tips, Robert left for home leaving a very satisfied customer...thank you Robert and LCI for stepping up and fixing the problem
LCI gets a lot of bad press here and on other discussion venues about quality, design issues and poor service...while the design apparently has some shortfalls we also know in the real world customers break anvils...in our case, LCI provided customer service that they can be proud of...and again Deb and I are thankful...
Currently we are finishing up two building projects for family but we will be back on the road in a couple of weeks heading for Iowa to help my cousin with his grain harvest...
Great to be back...
Regards
