Broken Shower! Happened to You????

laknox wrote:

ford truck guy wrote:

BugsRLB wrote:
Jayco was asked if we "swing" by the factory on our way to St. Louis in December, would they be able to fix it at the factory. Reply was: "They are booked out until June 2019"!

HOLY SMOKES ! ! ! What does that tell us about Jayco dealers, and or the products??? 8 months out ???????????

Jayco dealers? How about EVERY dealer out there? :(


Lyle

Dealer? That was the factory????????

Now what does it tell you?

Lynmoor is 100% spot on.....forget warranties and tool up.

That looks to me like it has been flexing repeatedly at the connection between shower pan and drain stub. Maybe even as you tow the unit. Hard to say whether it was a bad job of alignment, or failure to bed the pan properly.

Disgusting as it is to face, Jayco does not care about your loss of use. They could hire enough staff to handle their work load in a timely manner, but they choose not to. I don't think any brand is any better about that.

So you're stuck with deciding what it is worth to you to salvage your travel plans. Fix it yourself at your own expense, or cancel plans and wait them out. I know what I would do. It isn't that big of a job to replace a shower pan. Consider that if this had happened 7 months from now, you would be on your own anyway, after the warranty expires. Time to become a full-fledged owner and take on repairs like this. It isn't right or fair, but simply reality.

That 2yr warranty Jayco likes to flaunt isn't so great, is it? Not worth much, but it does give you an extra 12 months of legitimate gripe.

BugsRLB wrote:


As far as DIY, I believe I have the knowledge and can do it, but why should I? We have a WARRANTY! We are willing to wait a little bit, but December is crazy!

I really believe it is best to realize that there is no such thing as a warranty. Just buy the junk and do and spend whatever it takes to make it work. If and when the warranty fixes it, the repair may be poor.

My Sanibel was in the shop for 6 months the last time it was in. I made an appointment at the dealer to drop it off. I dropped it off and it was 3 months before they even looked at it. Then 3 months to get the correct parts in and repair.

ford truck guy wrote:

BugsRLB wrote:
Jayco was asked if we "swing" by the factory on our way to St. Louis in December, would they be able to fix it at the factory. Reply was: "They are booked out until June 2019"!

HOLY SMOKES ! ! ! What does that tell us about Jayco dealers, and or the products??? 8 months out ???????????

Jayco dealers? How about EVERY dealer out there? :(

Lyle

BugsRLB wrote:
Jayco was asked if we "swing" by the factory on our way to St. Louis in December, would they be able to fix it at the factory. Reply was: "They are booked out until June 2019"!

HOLY SMOKES ! ! ! What does that tell us about Jayco dealers, and or the products??? 8 months out ???????????

Jayco was asked if we "swing" by the factory on our way to St. Louis in December, would they be able to fix it at the factory. Reply was: "They are booked out until June 2019"!

BugsRLB wrote:
Spoke with Jayco today. They tried to find a dealer that might be able to do the work earlier but not a whole lotta luck. Some are 3 hours away one way! They told else that if we could fined someone other than a Jayco dealer that would fix it promptly, they would ship the part to them and pay them directly. Hope we can find someone local!

As far as DIY, I believe I have the knowledge and can do it, but why should I? We have a WARRANTY! We are willing to wait a little bit, but December is crazy! It is like having a shower at home that you can't use. What do you do for 2 months? Go to the neighbors! We bought one with a shower to use, because we don't have to wear flip-flops in our own shower, unlike the campground shower!

It sounds like they are admitting the issue and offering to help resolve. While you have their ear, I would ask them if they would support it better, and fix the issue at the factory if you go there? Stop at Jayco in Elkhart on the way to St. Louis...

I know that a lot of these manufacturers have a section for warranty repairs hat cannot be performed at the dealers for one reason or an other.. NORMALLY, the repairs made there are MUCH better than new, as their thinking is different..

Spoke with Jayco today. They tried to find a dealer that might be able to do the work earlier but not a whole lotta luck. Some are 3 hours away one way! They told else that if we could fined someone other than a Jayco dealer that would fix it promptly, they would ship the part to them and pay them directly. Hope we can find someone local!

As far as DIY, I believe I have the knowledge and can do it, but why should I? We have a WARRANTY! We are willing to wait a little bit, but December is crazy! It is like having a shower at home that you can't use. What do you do for 2 months? Go to the neighbors! We bought one with a shower to use, because we don't have to wear flip-flops in our own shower, unlike the campground shower!

BugsRLB wrote:
Spoke with dealer and they said they will not be able to get the part until sometime in December. We are scheduled to leave December 18th for a trip to St.Louis. This is crazy. What kind of dealer network does Jayco have? Can we "swing" by the factory on our way to St. Louis and get it fixed? Discouraged!

There really is no "dealer network", as right-thinking people think of them, just a collection of companies that happen to sell specific brands. One of the major weaknesses of the entire RV industry, IMO.

Lyle