Damaged Revolution - what to do?
Picked up our 5th from storage at the dealer last night. Had two service managers look at it after hitching because I historically had problems with the Reese Revolution being very hard to hitch/unhi...
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Well, I'm still assessing what gave where to allow it to work at all..
The hitch itself is definitely messed up. Jaws don't quite align when closed, and when opened the right jaw will not retract on its own. The pivot point where the hitch head mounts to the base shows dents on either side, on the front and back, indicating that the whole head was being twisted hard in the turns. No obvious damage to the truck bed, but I will be having that inspected. Now I'm fretting about the frame of the 5th itself. Nothing obvious from the outside, but the forces were obviously very high. How to figure out if there are damages is beyond me, but I worry about stress cracks or things just plain being twisted that may lead to future problems. Looks like the failure of the wedge, the hitch, and the slack around the bolt was enough to allow pivoting around one or the other pivot point. It's what else had to give to also allow it that is the question.
The very first reaction from the dealer was "We sell a lot of those, our guys wouldn't do something like that." To their very great credit, they called a two hours after receiving the pictures, and said "Yes, we did make a mistake. We'll pick everything up at your house first thing Monday, and take care of it all, in time for your trip next week." No excuses, no arguing.
I'll call Jayco, and see if I can get their opinion as to next steps for the frame and how qualified the dealer is to assess it. And be on the lookout for any attempt to "repair" rather than replace with all new.
The hitch itself is definitely messed up. Jaws don't quite align when closed, and when opened the right jaw will not retract on its own. The pivot point where the hitch head mounts to the base shows dents on either side, on the front and back, indicating that the whole head was being twisted hard in the turns. No obvious damage to the truck bed, but I will be having that inspected. Now I'm fretting about the frame of the 5th itself. Nothing obvious from the outside, but the forces were obviously very high. How to figure out if there are damages is beyond me, but I worry about stress cracks or things just plain being twisted that may lead to future problems. Looks like the failure of the wedge, the hitch, and the slack around the bolt was enough to allow pivoting around one or the other pivot point. It's what else had to give to also allow it that is the question.
The very first reaction from the dealer was "We sell a lot of those, our guys wouldn't do something like that." To their very great credit, they called a two hours after receiving the pictures, and said "Yes, we did make a mistake. We'll pick everything up at your house first thing Monday, and take care of it all, in time for your trip next week." No excuses, no arguing.
I'll call Jayco, and see if I can get their opinion as to next steps for the frame and how qualified the dealer is to assess it. And be on the lookout for any attempt to "repair" rather than replace with all new.
