Damaged Revolution - what to do?
Picked up our 5th from storage at the dealer last night. Had two service managers look at it after hitching because I historically had problems with the Reese Revolution being very hard to hitch/unhi...
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The dealer did step up - Kudo's to Hilltop Trailers in Minnesota!
They picked up the fifth from my house after the weekend, and installed a completely new hitch in my truck. They did not have a new revolution on hand, so the service manager took all the parts off of his personal one, to enable us to get on the road for our final trip. He did "like new" repairs to the pin box. A new Revolution was ordered, and is being replaced (with a completely new pin box) while the unit is in storage over the winter. There were lots of people from all levels of the dealership apologizing to us when we picked it up for the trip. No other damage seen to the fifth or the truck. While their mistake, I'm glad we decided to buy from them, rather than squeeze out a bit more savings from the internet dealer we were seriously considering. A class company that does care about making it right.
They picked up the fifth from my house after the weekend, and installed a completely new hitch in my truck. They did not have a new revolution on hand, so the service manager took all the parts off of his personal one, to enable us to get on the road for our final trip. He did "like new" repairs to the pin box. A new Revolution was ordered, and is being replaced (with a completely new pin box) while the unit is in storage over the winter. There were lots of people from all levels of the dealership apologizing to us when we picked it up for the trip. No other damage seen to the fifth or the truck. While their mistake, I'm glad we decided to buy from them, rather than squeeze out a bit more savings from the internet dealer we were seriously considering. A class company that does care about making it right.
