Decals are peeling off the Raptor
Most if not all the decals are starting to peel off our 2010 Keystone Raptor. This should not happen only after about 2 years. I have e-mailed Keystone to see if they will help address this issue. I r...
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A major announcement! :B
WOW!!!! Outa the blue a complete set of brand spanking new decals showed up in the mail from Keystone. A complete surprise after they told me they wouldn't replace them. Gotta say .... I guess Keystone decided a little goodwill was worth it and came through. I am saying they done good & I can throw away my sign. DW says I like to stir the pot, well this pot was really stirred. Thanks Keystone.
PS ..I did have further communications with them but never thought they would replace em.
WOW!!!! Outa the blue a complete set of brand spanking new decals showed up in the mail from Keystone. A complete surprise after they told me they wouldn't replace them. Gotta say .... I guess Keystone decided a little goodwill was worth it and came through. I am saying they done good & I can throw away my sign. DW says I like to stir the pot, well this pot was really stirred. Thanks Keystone.
PS ..I did have further communications with them but never thought they would replace em.
milo wrote:WhitehouseLV wrote:
Keystone had shipped some people (that were out of warranty) new decals. You just have to remove the old ones & install the new ones :)
Not So
I emailed Keystone about my faded & peeling decals. This is my email.
To Whom It May Concern;
We own a 2007 294RLS Cougar Travel Trailer. We enjoy the trailer very much & plan on keeping for the foreseeable future. The front Cougar decal is badly faded & peeling off. There's also a couple of street side decals peeling. My question is, will Keystone show some good customer relations and replace the decals that are faded & peeling. Also recommendations on how to keep the others from peeling. The trailer is very well taken care of, detailed twice a year and cleaned good after every trip.
This was their reply ...
Unfortunately we are not offering goodwill replacements on any Cougar decals. However, you may have any Keystone dealer order what you need from our parts department.
"No mention of How To Take Care Of The Decals"
This was my response to their email ...
Thank you for your response.
No problem. I'll just make a sign, stand it up against the trailer stating how Keystone's lack of customer service is .. in replacing a couple of decals. Your product does not stand up through time and you're not willing to make it right. This will be the last Keystone product I spend my hard earned money on and I'll make sure through different RV forums that allot of other RV'ers know about how poor your customer service is. They can decide if they wish to do business with you. An excellence company stands behind their product.
Haven't heard a word from them.
