Forum Discussion
DickOK
Feb 24, 2018Explorer
We had a 2010 Bighorn and the fit, finish, and Heartland backup was terrific. We were very happy with this unit. Now we have a 2017 Bighorn and it has been nothing but trouble. Several things have gone wrong. Except for the power cord auto reel needing replaced which is a component. everything else has been from production. Full of saw dust, scratches throughout, walls came loose in 4 different places, 3rd use the dinning room slice gouged the floor, gas line to frig was installed wrong, (took fix from owner's web site to dealer to show them what needed to be done) shower had stress cracks that did not show up in PDI. We are now at our 3rd shop Heartland sent us to to get cracks fixed. We have $285 spent out of pocket for warrantee fixes that Heartland will not pay for. If we had our 2010 I would say buy Heartland. Now we would never buy a Heartland product again. PS The worst thing is 2 of the bolts holding the hitch were FINGER tight, one backed off about 1/4 inch.
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