Granddesign 31MB

dpgllg wrote:

GDS-3950BH wrote:

CaLBaR wrote:
One other thing is that Grand Design customer service is noted to be one of the best in the industry for helping out if there is an issue.

Perhaps "were noted" should apply. They were noted by us in 2014 to be one of the best for helping out. It seems now days they changed. They were not much help on our 3950BH frame issues and slideout issues. Both them and Lippert used every excuse in the book including more or less telling us to take a hike, too bad, two months out of warranty. Probably why we unloaded it after 14 months of BS from GD and so many issues we lost count and not counting the many issues I repaired myself out of pocket that were clear warranty issues. They sent me a few parts.....big deal.

I definetly agree!

Since Winnebago has taken them over the customer service is very poor. Had multiple issues with my 2017 GD Reflection 27RL. AC 1 month out of warranty needed replaced, door lock replaced, entire frame covered in surface rust, circuit board on hotwater tank replaced, rear window won't stay latched, bedroom slide cable to motor had to be replaced, toilet fresh water line leaks, oven refuses to light, bathroom door had to be rehung to line up with latch and many other things. Have an appointment in October (soonest) for TWO recalls to be fixed.

I cannot and will not reccommend any Grand Design products as there is no help whatsoever after the sale.

Dave

Don't know where your getting service from, but GD did extensive repairs for me after the warranty was up on mine. When I go into it after sitting in storage for a while, it still smells new - not like the formaldehyde off gassing Coleman I had. I emailed them and got a return phone call. They also sent me a notice on a recall for a possible electrical issue that will be fixed if needed at no cost - so the statement of no help after the sale is fiction. Lots of stories out there to prove that one wrong - not on here though. Your experience was different for some reason - not going to speculate why, but the OP should go on the the GD user forums where they discuss the good and the bad - on here you only get the people with an axe to grind regardless the brand.

Statements like they are all junk make you wonder why your even in the hobby at all.

OP - feel free to PM me with any specific questions - and if you can't find their forums, I'll shoot you the links.