Forum Discussion
laknox
Oct 15, 2015Nomad
N-Trouble wrote:
Seems like none of the manufacturers do any kind of PDI on the trailers before they leave their facility and rely on their dealers to clean up the mess. Overall just seems like a really bad business model since dealers are hit/miss when it comes to service after the sale. A lot of this **** could be addressed if manufacturers would just put a little more effort into inspecting the units before shipping them out the door
The ONE THING they could do that would solve probably 90% of the warranty problems we have is to quit paying their people on a piece-basis and just pay them a straight hourly. Instead of making 15 a day, make 12 and take time to build it right! I can guaran-d@mn-tee you that one of the most closely held industry secrets across ALL manufacturers is their warranty numbers. If those numbers could be brought to light, you'd see how truly bad it is. And that would just be the ones that get claimed! How many little things have we all fixed because it's just too inconvenient to find a dealer that will do the job in a timely manner, or it's just so simple that even a klutz like me won't screw it up.
Lyle
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