Lock recall

[robrose1]

In Feb. I received a letter from Winnebago and Wesco stating that the locks on my RV have been recalled. My locks were part of the recall and I immediately contacted Wesco Fastec. So far I have not received the replacement locks. Has anyone else been part of this recall? I have called company several times but I get is voice mail.

[laknox]

You'd think Wesco had never heard of temp agencies... Glad I'm not in this boat.

Lyle

[Winged_One]

Winged One wrote:
Just got the following email back.

I am sorry for your inconvenience. We are currently working on February the 20th orders for the recall. Due to the volume of orders we have fallen behind on getting orders out. Thank you for your patience with us during this time.

Still waiting.

[happycamper062]

We have not received ours either. I just tried to call the company, and the phone rang and was answered with a message stating the voice mail box was full.

[zedd]

Pauljdav wrote:
Mine were the faulty type and covered by the recall. However I already replaced it with a different brand lock (fit in the exact same spot) that seems a LOT more robust. I replaced cuz my truck was broken into and a set of keys was taken.

Anyhow I had the old lockset and contacted them about the recall and never heard a thing.

My advice. Replace it with a different brand. Much better.

Paul

Paul...What brand/model did you use & where'd you get it?

Thanks...

[billkaufmann]

robrose1 wrote:
In Feb. I received a letter from Winnebago and Wesco stating that the locks on my RV have been recalled. My locks were part of the recall and I immediately contacted Wesco Fastec. So far I have not received the replacement locks. Has anyone else been part of this recall? I have called company several times but I get is voice mail.

I sent in info in January of this year. Have heard nothing.

[robrose1]

Just received called from Fastec. They are shipping locks out tomorrow.

[Pauljdav]

Mine were the faulty type and covered by the recall. However I already replaced it with a different brand lock (fit in the exact same spot) that seems a LOT more robust. I replaced cuz my truck was broken into and a set of keys was taken.

Anyhow I had the old lockset and contacted them about the recall and never heard a thing.

My advice. Replace it with a different brand. Much better.

Paul

[danager]

I came home from work and the locks were in my mailbox. I was pleased to see they honoured my request to replace all four cylinders with the same core. Now I have one key for two doors - just makes sense. I will replace these tomorrow just in time for our maiden voyage (for 2014) on Friday!

[Cummins12V98]

I called yesterday and filed a claim over the phone. The gentleman took all my info and said it would take 6-8 weeks. It is marked on my calendar.

He said they were backed up.

[robrose1]

Still can't get through to Fastec. I sent them a FAX today voicing my frustration in attempting to contact them. I stated that if I did not hear from them shortly i would file a complaint with the National Highway Traffic Safety Administration.

[whiteeye42]

called back in Feb and then again in may and filled out the form on their web site and still have not gotten anything

[Winged_One]

Just got the following email back.

I am sorry for your inconvenience. We are currently working on February the 20th orders for the recall. Due to the volume of orders we have fallen behind on getting orders out. Thank you for your patience with us during this time.

[rockintom]

This makes you wonder what the heck is going on. I had no problem. Called and the parts arrival a week later. But that was very early on of the recall. rockin'

[Winged_One]

Sent info April 05. Nothing so far.